Plain-English terms covering coaching, payments, scheduling, cancellations and programme purchases.
Phillips English is a private English coaching service operated by Jason Phillips in England, United Kingdom. These terms apply to coaching sessions and programmes purchased through the Phillips English website or agreed directly with Phillips English.
Contact: hello@phillipsenglish.com
Business address: Phillips English
17 Dacombe Close
Upton
Poole
Dorset
United Kingdom
Services may include private English coaching, professional communication coaching, interview or presentation preparation, exam support, pronunciation work, and other English-language coaching agreed with you.
Services will be provided with reasonable care and skill. Specific results, exam scores, employment outcomes or other third-party decisions cannot be guaranteed.
Prices and the number of lessons included are shown on the website and confirmed in Stripe checkout before payment. All private coaching lessons last 50 minutes, with a separate 10-minute buffer between appointments.
Each membership provides a fixed number of lessons in each monthly billing period, rather than an unlimited weekly entitlement. Subscriptions renew automatically each month through Stripe until cancelled. The amount and frequency are shown before checkout. Students arrange lesson times after subscribing. Contact hello@phillipsenglish.com to discuss availability, missed or unused lessons, or a change of plan before subscribing if needed.
You can ask to stop future subscription renewals by contacting Phillips English; any self-service cancellation options supplied by Stripe may also be used. Cancellation of future renewals does not remove statutory rights or automatically resolve unused prepaid services, which will be considered fairly under the Cancellation & Refund Policy and applicable consumer law.
Availability shown online is subject to change until a booking is confirmed. Programme clients may arrange remaining sessions directly with Jason or through private client booking access where provided.
Please give at least 12 hours’ notice to cancel or reschedule a session without losing it. Late cancellations and no-shows will normally be treated as used sessions. Full details are set out in the Cancellation & Refund Policy.
Prepaid subscriptions and coaching services are not intended to remove your statutory rights. If you wish to end a subscription or discuss unused lessons, contact Phillips English. Any refund or deduction will be assessed fairly, taking account of services already supplied and any genuine loss or non-recoverable costs.
A blanket “no refunds in any circumstances” policy does not apply.
If applicable law gives you a cancellation period for an online service purchase and you request that coaching begins during that period, you may have to pay for the proportion of the service already supplied if you later cancel. Nothing in these terms limits statutory consumer rights.
You are responsible for providing accurate booking information, attending sessions at the agreed time, maintaining a suitable internet connection for online coaching, and completing any preparation you choose to undertake between sessions.
Bookings, payments and online meetings may rely on third-party services such as Cal.com, Stripe, Zoom and email providers. Phillips English is not responsible for outages or failures outside its reasonable control, but will take reasonable steps to rearrange affected coaching where appropriate.
Lesson materials supplied by Phillips English are for your personal learning use unless otherwise agreed. You may not resell, republish or commercially distribute proprietary materials without permission.
Nothing in these terms excludes liability where it would be unlawful to do so. Phillips English does not exclude or restrict your statutory rights, including the right to services performed with reasonable care and skill.
These terms may be updated from time to time. The version applying to a purchase is the version made available when the relevant contract is formed, unless a change is required by law or agreed with you.
These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you in your place of residence.
Questions about these terms can be sent to hello@phillipsenglish.com.
Business address:
Phillips English
17 Dacombe Close
Upton
Poole
Dorset
United Kingdom
Last updated: 20 October 2026.